Refund, Cancellation & Shipping Policy

• An order is confirmed once payment is authorised (or, for Cash on Delivery orders, once the order is placed and accepted).
• You may cancel an order free of charge any time before it is dispatched, by emailing inquiry@avolay.com or calling +91 93106 11679 with your order number.
• Once an order has been dispatched, it can no longer be cancelled — you may still be covered under Section 3 if the item arrives damaged, defective, wrong, or incomplete.
• We reserve the right to cancel an order before dispatch (e.g. for stock unavailability, a pricing error, or a suspected fraudulent order), in which case any payment already made will be refunded in full.

Because Avolay pulp is a perishable, zero-additive food product, we cannot accept returns of any pack that has been opened, used, or consumed, and we do not offer "change of mind" returns, for hygiene and food-safety reasons. This is standard practice for consumable food products and does not affect your rights under Section 3 below.

You are covered, and are entitled to a free replacement or a full refund (your choice), if:

• your order arrives damaged or the packaging is compromised in transit;
• you receive a defective or spoiled product;
• you receive the wrong item or the wrong quantity; or
• your order arrives with items missing.

To claim: contact us at inquiry@avolay.com (or +91 93106 11679) within 48 hours of delivery, with your order number, a description of the issue, and clear photos/video of the product and its packaging as received. Claims raised after 48 hours, or without supporting photos/video, may not be accepted, as we are unable to verify the condition of the product at delivery.

We will review your claim within 2 business days and, if approved, will either dispatch a replacement at no extra cost or process a refund, at your choice.

• Refunds are issued to the original payment method (card/UPI/net-banking via Razorpay). For orders paid by Cash on Delivery, refunds are made by bank transfer or UPI to an account/UPI ID you provide.
• Once approved, refunds are processed within 7–10 business days; the funds may take a few additional business days to reflect in your account, depending on your bank or payment provider.
• Refunds for cancellations made before dispatch (Section 1) are processed within 5–7 business days of cancellation.

• Orders are packed and dispatched via our logistics partner, ShipRocket, and its courier network.
• Orders are typically dispatched within 1–3 business days of confirmation. Estimated delivery time is 3–7 business days for metro cities and 5–10 business days for other locations, from the date of dispatch. These are estimates, not guarantees, and can vary with courier load, weather, and location.
• You can track your order at any time at avolay.com/track-order using your order number and email address, or via the tracking link sent to you after dispatch.
• Shipping charges (if any) are shown at checkout before you pay.
• Cash on Delivery is available on eligible domestic orders, subject to pincode serviceability and any COD limits shown at checkout.

• We also ship to select international destinations. International orders may take 10–21 business days or longer to arrive, depending on destination, customs clearance, and courier availability.
• Cash on Delivery is not available on international orders — international orders must be prepaid via Razorpay.
• Customs duties, import taxes, and any local fees are the responsibility of the recipient and are not included in the product price or shipping charge shown at checkout, unless stated otherwise at the time of order.
• We are not responsible for delays caused by customs clearance, incorrect address information, or restrictions imposed by the destination country.

If a shipment cannot be delivered because of an incorrect or incomplete address, repeated unavailability of the recipient, or refusal to accept delivery, it may be returned to us. In such cases, we will contact you to arrange re-shipment (additional shipping charges may apply) or a refund of the product value, less the original outbound shipping cost.

We are not liable for delays or failures in delivery caused by events beyond our reasonable control, including natural disasters, strikes, courier network disruptions, customs delays, or government restrictions. We will make reasonable efforts to keep you informed if such events affect your order.

For any question about an order, cancellation, refund, or delivery, contact us at inquiry@avolay.com or +91 93106 11679. Our Grievance Officer's details are set out in our Privacy Policy.